The delivery time is usually 1-3 working days, for shipments outside Germany (within Europe) it can take 2-5 working days.
We ship our goods ourselves from Berlin and therefore always know if your shipment has already left our house.
We deliver worldwide and within Germany also free of charge. 4.90 for DHL shipping for shipments within Europe.
Within 24 hours your orders will be processed by our Berlin team, assembled and handed over to the parcel or postal service.
We ship within Germany with DHL Warenpost. This has the unbeatable advantage that you don't have to be at home when the ordered goods finally arrive, because they will be delivered to your letterbox with proof of delivery. If you send the goods by mail, you will not receive a tracking number.
Within Europe and the rest of the world we ship our goods partly with Deutsche Post or DHL. Here we will also provide you with a tracking number for tracking your shipment.
Return & Exchange
Du kannst deine bestellten Waren innerhalb von 14 Tagen zurückgeben, und zwar ohne Angabe von Gründen. Eine Erstattung des Kaufpreises ist nach Fristablauf nicht mehr möglich.
Für die Retouren gehe bitte auf unsere Returns Seite.
With bella + me, it's all very straightforward. Just log in to our Returns Center and fill out the appropriate fields. All you have to do is stamp the return shipment and send it back to us. We will take care of the free shipping to you, but unfortunately the return shipment has to be done by the customer himself.
As soon as we have received the returned goods, we will get to work immediately. However, it can take up to 10 days until you see the amount back on your used payment method.
If that happens, we are very sorry. You will need to contact our customer service at firstname.lastname@example.org so we can fix it immediately. In this case there will be no costs for you.
You can pay either by PayPal, AmazonPay or credit card. All common payment methods will be displayed during checkout.
enter the discount code in the designated field in the checkout to redeem it. you can reach the checkout when you go to the checkout from your shopping cart. discount codes cannot be combined with each other. A cash payment is not possible.
After you have ordered from our online shop, you will receive an order confirmation by e-mail. If you do not receive it within one hour after placing your order, this could have the following reasons:
Did the e-mail end up in the SPAM folder of your e-mail account?
Perhaps the wrong e-mail address was entered?
If none of the described cases apply, please contact our support email@example.com, it could be that the order was not completed successfully. We can check this immediately in our system.
Your order will be processed and shipped within the shortest possible time. We can therefore guarantee fast delivery times, but unfortunately we cannot make any subsequent changes.
As soon as your order is packed and ready for shipping, you will receive a confirmation by e-mail. A tracking number is also available for shipments within Europe. If you do not receive your shipment within 5 working days of dispatch (after receiving confirmation of dispatch by email), please contact our customer support team at firstname.lastname@example.org and we will help you.
bella + me
We only work with high-quality materials.
All our products must meet your and our high quality standards and are tested extensively.
The dispatch of our goods is done by us, personally in Berlin. Therefore we always know exactly where your order is and nothing gets lost.
Through the in-house shipping we can deliver extremely fast
We are a very small team, so we can respond to your questions not only very personally but also very quickly.
Save The Turtles
We have entered into a cooperation with the Sea TurtleConservancy, which is very committed to the protection of endangered sea turtles and has been doing so for over 50 years. Partners of the conservation organization are, among others, the FourSeasons Hotel Group and the DisneyCorporation.